Polices

Royal Drugs (“RD”, “we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy describes the way we collect, use, disclose, and otherwise process your personal information on our website at www.RoyalDrugs.ca (the “Website”), or when you otherwise interact with us. This website and Website Privacy Policy (the “Privacy Policy”) were developed for residents of Canada.

What personal information is collected and why?

“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected and maintained by us in an accessible form. Examples of personal information include your name, your postal address and your telephone number. Data that are not personal information shall be deemed to be non-confidential, and Royal Drugs shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you.

We collect and use personal information for the purposes identified below.

• Delivery of medication
• Education or in-services

We facilitate the ordering and delivery of these products and services to our customers including hospitals and clinics, retail clients, retirement and group homes, health care professionals, and long-term care facilities. We may also deliver and administer products or services directly to patients if instructed by their healthcare provider. In order to carry out these services, we may collect the patient’s first and last name, email address, home address, prescription information, and telephone number. When we provide you with such services, we may share your personal information with your healthcare providers (which may also be referred to as your “circle of care”) and/or agencies/insurers for payment or funding purposes. We may also share it with others but only with your consent or as otherwise required or permitted by law. All such sharing is done in a manner consistent with this policy.

Booking a Meeting:

If you would like to book a meeting with us to learn more about our services, you can do so by completing an online form on our Website. You will be asked to provide your name, email address, company name, and telephone number, which helps us to connect you with an appropriate contact at Royal Drugs depending on your interests and location.

Virtual Care:

We may collect personal health information from you via video and/or audio technologies to allow us to provide the services (e.g. to provide healthcare to you or obtain payment from you and/or OHIP, your private/public insurer, and others as necessary) safely and effectively. We may also communicate from time to time with your other healthcare providers (e.g. your family physician and others within your circle of care) through electronic medical information systems (sometimes called electronic health records, eHealth records, or electronic medical records). To help keep your personal information private and secure, we strongly encourage you to use only a secure connection (e.g. a landline or password-protected, encrypted Wi-Fi) as opposed to using public hotspots and/or Wi-Fi, and to find a quiet, private space to avoid interruptions and the potential for others to overhear details regarding your personal information. While we do our best to ensure that all virtual care visits are private and secure, no technology is ever completely secure.

Testimonials:

With your permission, we may ask you for feedback regarding your experience in order to share your story on our Website or in advertisements. This story may include information such as your name, province, and your experience using our Services.

Referrals:

Our Website may permit you to tell others about us. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without your consent or that of the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a business, personal or family relationship.

Customer Surveys and Research:

From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers and to enhance our product and service offerings.

Contact Us:

When you contact us with a comment, question or complaint through email, telephone, or the contact form on our Website, you may be asked for information that identifies you, such as your name, address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of RD employees, by certain companies with which we may conduct joint programs, and by individuals and entities with whom we contract to carry out business activities for Royal Drugs. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. In addition, our practice is to require our contractors to keep your personal information confidential and to use personal information only to perform functions for Royal Drugs.

What information is shared with others

We do not share your personal information with others without your consent, except as set out below, or as required or permitted by applicable law.

Circle of Care and other Third Parties:

We may share personal information with your healthcare providers (which may also be referred to as your “circle of care”) as necessary to provide services to you, and/or agencies/insurers for payment or funding purposes.

Service Providers:

Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We may use service providers for certain functions such as hosting our data and sending our communications. Our service providers are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Your personal information will be maintained and processed by us, our affiliates, and our third-party service providers in Canada.

Legal and Compliance:

We and our service providers may provide your personal information if we have a good faith belief that such disclosure is necessary in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian or other law or legal process, which may include lawful access by foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business:

Your personal information may be transferred as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings), involving all or part of Royal Drugs, or as part of a corporate reorganization or other change in corporate control in accordance with applicable law.

Information about our website

Visiting our Website:

In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies:

Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with a user’s preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all the Website features. We may also use a third party to help us gather and analyze information about the areas that users visit on the Website to evaluate and improve the customer experience and the convenience of the Website.

Analytics:

We may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information or to opt out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.

Third Party Links:

Our Website may contain links to other websites that we do not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Protection and retention of information

We have implemented reasonable physical, technical, and administrative measures to safeguard the personal information in our custody and control against theft, loss, unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Royal Drugs cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information on Royal Drugs Websites, you must weigh both the benefits and the risks. We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to personal information

Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

Updates to the privacy policy

We may update this Privacy Policy periodically to reflect changes to our privacy and data practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this Privacy Policy when it was most recently updated.

Contact us

If you have any questions or comments about this Privacy Policy or the manner in which we or our service providers treat your personal information, or to request access to our collection of your personal information, please contact us at:

Privacy Officer

ROYAL DRUGS INC

1100 Algoma Road, Ottawa, ON K1B 0A3

privacy@RoyalDrugs.ca